| Direct contact information by department |
| Customer Service: Main point of contact to place orders, check order status, request returns, and general product information. Assistance available from 7:00 – 6:00 CST |
| United States |
Canada |
| Web or Chat: shop.ottobock.us |
Web or Chat: shop.ottobock.ca |
| Email: USCustomerService@ottobock.com |
Email: CACustomerService@ottobock.com |
| Phone: 800 328 4058 |
Phone: 800 665 3327 |
| Fax: 800 962 2549 |
Fax: 800 463 3659 |
| |
| Service Department: Main point of contact for questions about our warranty and repair services. |
| United States |
Canada |
| Email: OBUSAService@ottobock.com |
Email: ServiceCanada@ottobock.com |
| Phone: 800 328 4058 x9-2205 |
Phone: 800 665 3327 |
| |
| Fabrication and Custom Products: Main points of contact for questions about our fabrication services and custom products including placing orders, checking status, recommendations, and general information. |
| United States |
Canada |
| Email: Fabrication@ottobock.com |
Email: CAFab@ottobock.com |
| Prosthetics Phone: 800 328 4058 x9-2204 |
Prosthetics Phone: 800 665 3327 |
| Orthotics Phone: 800 328 4058 x9-2206 |
Orthotics Phone: 800 665 3327 |
| ETS Phone: 800 328 4058 x9-2204 |
ETS Phone: 800 665 3327 |
| |
| Custom Silicone Services Email: SiliconeNA@ottobock.com |
| Custom Silicone Phone: 800 665 3327 |
| |
| Custom Liners: Main points of contact for questions about our custom liner services including placing orders, checking status, recommendations, and general information. |
| Email: LinerProductsVoicemail@ottobock.com |
| Phone: 800 328 4058 x9-2596 |
| |
| Reimbursement: Main point of contact for questions about our suggested HCPCS codes, reimbursement training, support and consulting. |
| Web: shop.ottobock.us/Reimbursement |
| Email: reimbursement911@ottobock.com |
| Phone: 800 328 4058 x9-2102 |
| |
| Accounts Receivable: Main point of contact for questions about your invoices, Ottobock credit account, or credit application. Phone assistance available from 8:00-5:00 CST. |
| United States |
Canada |
| Email: AccountsReceivable@ottobock.com |
Email: CAAccountsReceivable@ottobock.com |
| Phone: 800 328 4058 x9-2108 |
Phone: 800 665 3327 |
| Fax: 512 806 2154 |
Fax: 289 288 4836 |
| |
| Professional and Clinical Services – Main points of contact for technical questions and support for our products and available training and education. |
| Web: shop.ottobock.ca/Education |
| Phone: 800 328 4058 x9-2111 |
