Canadian Customers: Take a look at our simplified Returns Process
Attention: We will be unable to take online orders after 4:00 CET on Friday, March 6th.
Please contact Customer Service if your order is urgent:
CACustomerService@ottobock.com or 800 328 4058
Welcome to Ottobock North America. Our Canadian and American branches provide a wide range of products and services, and to get the person or information you need, just call our main number. If you need an address, please scroll down.
| United States | Canada |
| USCustomerService@OttoBock.com | CACustomerService@ottobock.com |
| P 800 328 4058 | P 800 665 3327 |
| F 800 962 2549 | F 800 463 3659 |
| Click here for direct department contacts | Click here for direct department contacts |
| North America locations and addresses | ||
| Austin, TX | Regional headquarters U.S. business correspondence |
11809 Domain Drive, Floor 400 Austin, TX 78758 |
| Austin, TX | Payments via check | Payable to: Otto Bock Healthcare LP 29168 Network Place Chicago, IL 60673-1291 Email or call 800 328 4058 for assistance. |
| Salt Lake City, UT | Fabrication | Ottobock Great Lakes Building 3820 West Great Lakes Drive Salt Lake City, UT 84120 |
| Salt Lake City, UT | Product returns, Manufacturers After Sales Service Center (MASC), Shipping and Receiving | Great Lakes Building 3820 West Great Lakes Drive Salt Lake City, UT 84120 |
| Louisville, KY | Warehouse location for all outbound shipments | 521 Industry Road Louisville, KY 40208 |
| Ontario Canada | All Canadian operations | 5470 Harvester Road Burlington, Ontario Canada L7L 5N5 |
| Direct contact information by department | ||
| Customer Service: Main point of contact to place orders, check order status, request returns, and general product information. Assistance available from 7:00 – 6:00 CST | ||
| United States | Canada | |
| Web or Chat: shop.ottobock.us | Web or Chat: shop.ottobock.ca | |
| Email: USCustomerService@ottobock.com | Email: CACustomerService@ottobock.com | |
| Phone: 800 328 4058 | Phone: 800 665 3327 | |
| Fax: 800 962 2549 | Fax: 800 463 3659 | |
| Service Department: Main point of contact for questions about our warranty and repair services. | ||
| United States | Canada | |
| Email: OBUSAService@ottobock.com | Email: OttobockServiceCanada@ottobock.com | |
| Phone: 800 328 4058 x9-2205 | Phone: 800 665 3327 | |
| Fabrication and Custom Products: Main points of contact for questions about our fabrication services and custom products including placing orders, checking status, recommendations, and general information. | ||
| United States | Canada | |
| Email: Fabrication@ottobock.com | Email: CAFab@ottobock.com | |
| Prosthetics Phone: 800 328 4058 x9-2204 | Prosthetics Phone: 800 665 3327 | |
| Orthotics Phone: 800 328 4058 x9-2206 | Orthotics Phone: 800 665 3327 | |
| ETS Phone: 800 328 4058 x9-2204 | ETS Phone: 800 665 3327 | |
| Custom Silicone Services Email: SiliconeNA@ottobock.com | ||
| Custom Silicone Phone: 800 665 3327 | ||
| Custom Liners: Main points of contact for questions about our custom liner services including placing orders, checking status, recommendations, and general information. | ||
| Email: LinerProductsVoicemail@ottobock.com | ||
| Phone: 800 328 4058 x9-2596 | ||
| Reimbursement: Main point of contact for questions about our suggested HCPCS codes, reimbursement training, support and consulting. | ||
| Web: shop.ottobock.us/Reimbursement | ||
| Email: reimbursement911@ottobock.com | ||
| Phone: 800 328 4058 x9-2102 | ||
| Accounts Receivable: Main point of contact for questions about your invoices, Ottobock credit account, or credit application. Phone assistance available from 8:00-5:00 CST. | ||
| United States | Canada | |
| Email: AccountsReceivable@ottobock.com | Email: CAAccountsReceivable@ottobock.com | |
| Phone: 800 328 4058 x9-2108 | Phone: 800 665 3327 | |
| Fax: 512 806 2154 | Fax: 289 288 4836 | |
| Professional and Clinical Services – Main points of contact for technical questions and support for our products and available training and education. | ||
| Web: shop.ottobock.ca/Education | ||
| Phone: 800 328 4058 x9-2111 | ||