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Canadian Customers: Take a look at our simplified Returns Process

Ottobock returns process

As our commitment in supporting you, your patients, and your business, we have simplified the returns process as there are two options to choose from when it comes to returns:

Option 1 (for faster service):

Click on this link and complete the form (including all mandatory information) and upload photos of the product intended for return.
Be sure to include the following photos:

1. Image of serial number or lot number
2. Image of product number
3. Image of any damage for a warranty request
4. Any additional images that will help determine the issue at-hand.

A Customer Service Representative will follow up with you regarding the return details. Unless otherwise requested, there is no need to the ship the product intended for return.


Option 2:

Contact Customer Service at 1-800-665-3327 (Canada) or 1-800-328-4058 (US) to obtain a Return Authorization Number (R.A. #). This is valid for 30 days.

Please follow the instructions below to complete the process:
For lithium-ion batteries and products containing them, read the shipping and return instructions carefully Download 0.5 MB | PDF

Display your RA number prominently on the outside of the packing box. Your RA number can also be found in your Returns list.

All returns and paperwork should be sent to the following address:

For CA Returns:
Ottobock Healthcare
Attn: Returns Department
5470 Harvester Rd
Burlington, ON L7L 5N5

Please Note: Issuing of an R.A. is not a guarantee to provide credit or replacement. Decisions are made only after product is evaluated.
For more details, download and review our terms of sale, return policy, and warranty information.  Download 0.4 MB | PDF

If you have any questions regarding your return, please contact our Customer Service Department at 1-800-665-3327.