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eCommerce Terms of Use

Otto Bock Healthcare LP offers, and you have an interest in using and benefitting from, Ottobock’s eCommerce portion of its web site (“Service”). These eCommerce Terms of Use establish the rules for Ottobock authorized customers to use the Service (the “Users”). These Terms of Use do not apply to other Ottobock web sites, and other Ottobock web sites will generally be governed by the Terms of Use on each of the Ottobock web sites that you visit. In order to use the Service, you should have already observed and agreed to the Ottobock North America Web Site Terms of Use and you have read and agree to the Ottobock Privacy Policy, and those terms are incorporated into these eCommerce Terms of Use.

These Terms of Use were made effective on February 16, 2015 and may change at any time at Ottobock’s discretion, so please review the Terms of Use each time you visit this web site. These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process.


You must be legally able to use this Service in the jurisdictions where you reside or use this Service and be duly authorized to prescribe, purchase and fit Ottobock products in such jurisdictions.  Prior to using this Service, you must be a current and valid Ottobock customer and have provided your full legal name, and valid and current address and contact information as part of our sign-up process.  You acknowledge that Ottobock shall use the email address you provided as the primary method for communication.  You are responsible for keeping your User identification and password secure, and Ottobock cannot and will not be liable for any loss or damage from your failure to maintain the security of your information.  To the extent you delegate your purchasing rights under the Service, e.g., to a purchasing manager, administrative agent, etc., you and your account will remain responsible for their use of the Service.  By signing up for the Service, you have designated the purchaser or account name for purchases made through the Service, and you are representing that you have full right and authority to act on behalf of the account.  You may not use the Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.  You agree not to reproduce, duplicate, copy, sell, resell or explain any portion of the Service without the express written permission by Ottobock.

When you purchase Ottobock products through the Service, you shall order by filling and submitting an order through our shopping cart and checkout.  Ottobock shall accept or reject such order within ten (10) days. Each accepted order shall be deemed to become incorporated herein by reference as if attached and made an integral part of this Agreement. In the event that your business practice requires a purchase order number be issued, then such purchase order numbers must be provided to Ottobock during the ordering process prior to the effective date of such order. Additionally, terms, provisions or conditions on any purchase order, acknowledgement, or other business form or writing that you may provide to Ottobock or use in connection with the procurement of products or services from Ottobock will not affect the rights, duties or obligations of the parties using the Service.


Technical support is only provided to paying account holders in good credit standing with Ottobock.  Ottobock shall only provide technical support via telephone.  You understand that your information shall be transferred encrypted, via SSL.  Such transmissions may occur over various networks and may change to conform and adapt to technical requirements of connecting networks or devices.  You expressly understand the limitations of liability you agreed to in our Web Site Terms of Use.  Your use of the Service is at your sole risk, and Ottobock does not warrant the Service will be uninterrupted, timely, secure, error-free or otherwise guarantees that it will operate as you intend it.  Ottobock is not responsible for and does not warrant the performance of third-party tools available through the Service, if any.

Ottobock reserves the right to modify or terminate, or refuse service to you or anyone at your account with, the Service for any reason, without notice at any time.  We reserve the right to provide the Service to your competitors and make no promise of exclusivity in any particular market segment or geography.  In the event of a dispute or disagreement over the use of the Service or your account, we reserve the right to (a) request, and you agree to provide, documentation or information from you or your account necessary to confirm circumstances and (b) temporarily disable an account until resolution is determined.


You acknowledge and agree that the Service merely enables the online purchasing of Ottobock products that you or your account currently have access to purchase.  You agree that Ottobock’s general purchase Terms of Sale apply to all purchase made through the Service, including but not limited to payment, shipment, return, product warranty terms.  To the extent that specific Ottobock selling entities or groups have special or exclusions to those standard purchase terms, they can be found on our Terms and Returns Policy Page, and purchases of those applicable products through the Service shall incorporate those special terms and conditions.

You may cancel your account at any time by contacting Ottobock at 1-800-328-4058 and then following the specific instructions indicated to you in Ottobock’s response.  Upon cancellation, Ottobock shall ship, and you acknowledge acceptance, of any and all orders processed through the Service at any time prior to your cancellation.

It’s our policy to respond to notices of alleged copyright infringement.  If you believe Ottobock or one of our third party partners is infringing your intellectual property rights, you can contact Ottobock at 1-800-328-4058.  We will expeditiously disable access or remove the content and notify the applicable merchant.


Please contact Ottobock at 1 800 328 4058 with questions about the Service.