Canadian Customers: Take a look at our simplified Returns Process
Attention: Our system will be down on Friday, August 14th for routine maintenance. We will not be able to process or ship orders on Friday, August 14th.
We sincerely appreciate your patience and understanding. To help minimize the impact of any unforeseen delays, we recommend placing orders in advance of August 14th. We will be back to normal business and processing on Monday, August 17th.
These documents describe Ottobock’s warranty time limitation periods for the general product categories. They are not all-inclusive and customers are advised to refer to the specific warranty documents provided with each product.
Ottobock reserves the right to change the warranty time limitation periods, warranty terms and conditions at its sole discretion.
| Prosthetics Warranty Duration | DownloadPDF | 0.03 MB |
| Orthotics Warranty Duration | DownloadPDF | 0.4 MB |
| MPK Warranty Packages | DownloadPDF | 0.85 MB |
| Pre-Sales Warranty Brochure – Orthotics | DownloadPDF | 4.2 MB |
Click here to learn about our 3-year comprehensive protection program for upper limb prosthetic components.
| Repair Request Form (CA) | DownloadPDF | 0.06 MB |
| Pre-Sales Warranty Brochure - Prosthetic Hands and Elbows | DownloadPDF | 0.03 MB |