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Shipping Notice: We appreciate your patience as our team is working with our carriers to expedite shipments in light of the current postal strike and increased volumes of holiday shipments. Please contact our Customer Service team at 800 665 3327 or CACustomerService@ottobock.com for updates regarding your specific shipment.

Avis d'expédition: Nous apprécions votre patience alors que notre équipe travaille avec nos transporteurs pour accélérer les expéditions à la lumière de la frappe postale actuelle et de l'augmentation des volumes d'expéditions de vacances. Veuillez contacter notre équipe du service à la clientèle au 800 665 3327 ou CACustomerService@ottobock.com pour obtenir des mises à jour concernant votre envoi spécifique.

Canadian Customers: Take a look at our simplified Returns Process

Terms and Returns

Terms and Conditions for Ottobock HealthCare LP

Please download and review our terms of sale, return policy and warranty information. Download 0.4 MB | PDF

View additional returns instructions here

Terms and Conditions of Purchase for Ottobock HealthCare LP Salt Lake City

Please download and review our terms of purchase policy. Download 18.6 MB | PDF

Account/Credit Application

As part of creating an account with Ottobock please download and complete this form. Download-EN 0.4 MB | PDF  Download-FR 0.4 MB | PDF

Please send the completed applcation along with any sales tax exemption certificates to our Finance/Credit Department by email to CAAccountsReceivable@ottobock.com or fax to 289 288 4836. We will respond via fax or email within one to two business day whenever possible. If you have questions, please contact us at 800 665 3327.

Technical Orthopedics Sales and Distribution Statement

Otto Bock HealthCare’s U.S. Technical Orthopedic business sells solely to Prosthetic and Orthotic facilities who employ certified and/or licensed prosthetists and orthotists who fit the device(s) to the patient/user.

In addition, there may exist product specific conditions where specialized training is required in order for a certified and/or licensed prosthetist or orthotist to become qualified to purchase, and consequently to custom fit, the product to the patient/user. 

Otto Bock sells its products only to those that are directly involved in clinical assessment and fitting of the product(s) to the patient/user, with the exception of Prosthetic and Orthotic schools.  There is no transfer of Otto Bock HealthCare’s limited warranty for any products that have been resold or redistributed.