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Shipping Notice: We appreciate your patience as our team is working with our carriers to expedite shipments in light of the current postal strike and increased volumes of holiday shipments. Please contact our Customer Service team at 800 665 3327 or CACustomerService@ottobock.com for updates regarding your specific shipment.

Avis d'expédition: Nous apprécions votre patience alors que notre équipe travaille avec nos transporteurs pour accélérer les expéditions à la lumière de la frappe postale actuelle et de l'augmentation des volumes d'expéditions de vacances. Veuillez contacter notre équipe du service à la clientèle au 800 665 3327 ou CACustomerService@ottobock.com pour obtenir des mises à jour concernant votre envoi spécifique.

Canadian Customers: Take a look at our simplified Returns Process

Quality, Environmental Management

The Ottobock manufacturing sites are certified according to DIN EN ISO 13485. The current certificates that document the effective introduction and maintenance of QM systems can be downloaded here. Mobility Solutions GmbH is additionally certified according to DIN EN ISO 14001. The current certificate for the environmental management system can be found here. The CE declaration of conformity confirms the compliance of the Ottobock products with the statutory requirements under the medical devices directive 93/42/EEC. Relevant documents regarding the Ottobock manufacturing sites can be found on this page.